Shipping & Returns
General Order Information
- Please note: Orders cannot be changed, modified, or canceled after checkout.
- Only one discount code may be used per order.
- If you use a discount code of 40% or more, the items that the code covers are FINAL SALE and cannot be returned.
- If you have questions regarding items prior to placing your order, or are having technical issues with ordering, please firstname.lastname@example.org for assistance.
Orders are shipped within 1 business day, unless an item is marked as PREORDER. PLEASE REVIEW PREORDER SHIP DATE IN PRODUCT DESCRIPTION.
Wild Roan Boutique is not responsible for:
- Delays with USPS shipping
- International Duties or Customs charges
- Products that are lost or damaged in the mail. The US Postal Service is responsible once we ship packages.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-2 business days for your tracking information to update. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
All shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Carrier Contact Numbers:
- USPS: 1-800-275-8777
- International USPS: 1-800-222-1811
Wild Roan Boutique is NOT responsible for a package that is not delivered within the shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the customer to make sure that she or he enters the shipping address correctly. Wild Roan Boutique is not responsible for a package that is shipped back due to an incorrect address.
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
• We do NOT need to be notified of a return prior to shipping the return.
• All returned items must still have the ORIGINAL TAGS.
• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn, it will not qualify for a return.
• Merchandise may be returned for ONLINE STORE CREDIT only within 30 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping charges.
• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
•Please allow 5 business days for your return to be received, and an additional business day for your store credit to be issued.
• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.
• If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email email@example.com before placing your order.
• If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, the buyer is now responsible for the payment of the return shipping. We will hold non-returnable merchandise or packages returned by the shipping carrier for 10 days.
• Due to limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.
DEFECTS OR PROBLEMS WITH YOUR ORDER
• If you have received an item with any problems or defects, please contact WRB within 3 days to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
• Wild Roan Boutique is not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
DEFECTIVE/DAMAGED ITEMS PROCESS
- Take pictures of the defective or damaged area and email the images to firstname.lastname@example.org, including the tag in the image showing it is still attached.
- Indicate "Defective" or "Damaged" in the subject line.
- Include the first and last name on your account, order number, and name of the item.
PLEASE MAIL RETURNS TO:
Wild Roan Boutique
934 10th Rd
Marysville, KS 66508
Please include a copy of the original invoice. If you cannot locate the original invoice, please print and include a copy of the order confirmation that was emailed to you. Returns received without supporting documentation may be delayed in receiving store credit.
Thank you for shopping small!